Tom Watson: The Key Targets that I have set the chief executive of the People, Pay and Pensions Agency for 2006-07 are as follows:
	Delivering Results
	Key Target 1:
	Achieve 99.2 per cent. average timeliness and97.5 per cent. average accuracy for established services: salary payments, expenses payments and pension awards.
	Key Target 2:
	Achieve 90 per cent. average responsiveness against key service standards.
	Key Target 3:
	Reduce unit costs in real terms by: salary payments 12 per cent; expenses payments 40 per cent; pension awards 20 per cent.
	Key Target 4:
	Complete creation of the PPPA: Initial operating capability by April 2006, In-service by April 2007, full operational capability by April 2008.
	Reputation
	Key Target 5:
	Improve customer satisfaction index score to75 per cent.
	Key Target 6:
	Extend Charter Mark to whole agency by June 2007
	How We Work
	Key Target 7:
	Implement future pay system: first payments by April 2006, fully operational by May 2007, full system acceptance by July 2007.